Shipping & Returns
Shipping
All orders are sent from our Pierced Koala office located on the northern beaches of Sydney, Australia.
Australian Orders
Free Shipping with tracking on all Australian Orders over AU$40
Flat Rate with tracking of AU$5.99 on orders less than $40
Express Post AU$10.99
International Orders
UK/EU
AUS32.99 flat rate with online tracking
New Zealand
AU$19.99 flat rate with online tracking
Returns
If you’ve received an item that’s incorrect or faulty, we’re here to help! Simply send a photo of the item, along with your order number and a brief description of the issue, to hello@piercedkoala.com.au. We’ll make it right as quickly as possible.
We’re committed to your health and safety, which is why we’re unable to accept returns or exchanges on piercing jewellery. This policy helps us ensure that every piece remains uncontaminated for your peace of mind. We appreciate your understanding and support in keeping things safe for everyone!
Contact Us
Let us know your questions, thoughts and ideas via the form below. Our support team will get back to you as soon as possible.
Shipping & Returns
Let us know your questions, thoughts and ideas via the form below. Our support team will get back to you as soon as possible.
Terms of Service
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Privacy Policy
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